Contact support
Pick the channel that matches your problem. It is usually faster than writing to everyone.
Account and payment problems: email
Write to [email protected] for:
- Trouble logging in, a locked account or a lost two-factor device. See Two-factor authentication.
- A top-up, refund, entry fee or payout that looks wrong. See Wallets.
- Reporting an account that cheats, harasses or breaks the Terms and Conditions.
Send the email from the address on your account where you can. Include your nickname, what you expected, what happened and the date. For a payment, include the amount. Never send your password or a recovery code.
General questions: Discord
For general questions, join the community on Discord: discord.gg/EZKka4ex9D. It is the place to ask how something works or share feedback.
Do not post account details or payment information there.
Match and result problems: the organizer first
Each tournament is run by its own organizer, and 360clash support cannot change a result or a bracket. If you have a problem with a match, a score, a schedule or a rule:
- Check the tournament's rules and your match page.
- Contact the organizer's staff for that tournament. The Organizer card on the tournament's Info & rules tab shows the address and links the organizer made public. If you and your opponent reported different scores, the match is disputed and they will decide. See Disputes.
- If an organizer's behavior breaks the platform's terms, or money was involved and nothing happens, email [email protected].
Who handles what explains the split.
Frequently asked
Still need help?
A problem with a match or a result? Ask the tournament's organizer first — see who handles what.